Collections Officer x2

Our client is a well-established financial services business within a respected global group. The team is known for its customer-focused approach, operational discipline and genuine investment in its people, and offers a stable environment in which to build a long-term career in collections.

These are Senior Collections Officer roles with end-to-end ownership of a portfolio of lending customers. You will manage accounts in arrears from first contact through to resolution, balancing firm recovery outcomes with a professional and empathetic customer experience.

• Manage an assigned portfolio of overdue accounts across phone, email and written channels
• Hold difficult conversations with composure, working towards practical and sustainable solutions
• Negotiate repayments and arrangements, using sound judgement on the most effective recovery approach
• Escalate accounts to legal recovery action where appropriate, working with legal advisers, insolvency practitioners and trustees
• Support the management of recovered assets, including valuation research, reserve setting and disposal through vendor partners
• Keep account records accurate and complete to support clear, compliant decision making
• Deliver against performance targets for recoveries and customer outcomes
• Identify and implement improvements to collections processes

You will be an experienced collections professional from a financial services or customer-facing environment who is confident managing complex accounts and takes ownership of results.

• At least three years of experience in a collections or comparable role
• Proven ability to negotiate payment arrangements on challenging accounts
• Strong customer service skills and the ability to stay professional under pressure
• Excellent written and verbal communication skills
• Sound problem solving skills and the ability to work independently in a target-driven team
• Collaborative approach with internal teams and external stakeholders

• $85,000 base + super
• Permanent full-time roles
• On-site role in Western Sydney
• End-to-end ownership of your own portfolio
• Supportive, collaborative team environment
• Stable, established global financial services group
• Opportunity to broaden your recovery and asset management experience